Frequently Asked Questions
Where is the studio located?
The studio is located in downtown Boston, at 30 Kneeland St, Unit 302, Boston, MA 02111.
We are on the third floor of the building, please buzz the doorbell to come up!
How do I get to the studio?
Our studio is easily accessible via public transit. We are conveniently located near the Boylston T Stop and the Tufts New England Medical Center Orange Line Stop.
There is limited street parking nearby but there are several parking garages in the area. The closest garage to Muse is Beach Street Garage (40 Beach St, Boston, MA 02111).
How do I book a session?
Please book on our website under the Book Now page. You may select either a 30 or 60-minute session in our full-body room or portrait room.
How do I reschedule or cancel a session?
A confirmation email will be sent once you book an appointment. You may reschedule or cancel through the links in the confirmation email.
Confirmed appointments must be cancelled at least 2 days (48 hours) in advance to receive a full refund. Cancellations within 24-48 hours will receive a 50% refund
Same-day cancellation (within 24 hours of appointment time) will not be accepted.
What happens if I arrive late?
To make the most of your session, we kindly request arriving at the studio 5-10 minutes before your scheduled time. Please note that sessions cannot be extended due to late arrival.
How many photos can I take?
You may capture as many photos as you like within the allocated time. All photos will be emailed to the you after the session for $25, or for free with a Google review or social media mention (limited time promotion!).
What's included after my visit?
You will receive two 5" x 7" printed copies of your favorite photos along with a full digital catalog (free with a Google review or social media mention - limited time promotion!). Additional prints are available for purchase.